Support

Neurotechnology provides customer support during the entire period, while the customer develops and uses his own system using our products.

Neurotechnology provides customer support during the entire period, while the customer develops and uses his own system using our products.

You can check the uptime status of our internet license activation services.

Customer support via email

The most convenient way to reach us: support@neurotechnology.com.
We will reply to your email in one or two business days.
It is desirable to mention the following details in your email:

  • Product name and version
  • License activation type
  • Your operating system
  • Your fingerprint scanner model
  • The programming language on which you develop
  • Optionally, your PC's hardware (processor type and frequency, RAM etc.)

Premium customer support

We also offer premium customer support. Please contact us for more information.


Newest product versions and updates

Our customers can always download the latest versions and updates for our products in customers area. Please, contact us (support@neurotechnology.com) to get more information.

To enter the customers' area, please enter the password to the form below:

Please, enter the password


Representatives
Neurotechnology Distributors Map Ex-Cle S.A - representative in Argentina FingerSec do Brasil - distributor in Brazil (web site in Portuguese) Distributors in Chile Neurotechnology's Chinese Office (web site in Chinese) Security Systems Ltda - distributor in Colombia (web site in Spanish) General Security El Salvador - distributor in El Salvador (web site in Spanish) Infokey Software Solutions - distributor in Greece (web site in Greek and English) India Branch - Neurotechnology Lab India Fulcrum Biometrics India Pvt. Ltd. - distributor in India Biometric srl - distributor in Italy (web site in Italian) Software Sources Ltd - distributor in Israel Bruce and Brian Co., LTD. - distributor in Korea (web site in Korean) Biosec Solutions - distributor in Nigeria Digital Data Systems (DDS Biometrics) - distributor in Pakistan Ex-Cle S.A - distributor in Paraguay Digital Works - distributor in Peru DigiFace Solutions - distributor in Singapore Fingerprint i.t. - distributor in South Africa Sri Lanka Branch - Neurotechnology Lab Delaney Biometrics - distributor in the UK Fulcrum Biometrics - representative in the USA
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